Refund policy

Return & Refund Policy

Shipping Time

All orders will be processed and shipped after payment confirmation, with an estimated delivery time of 15-30 business days to your shipping address. For custom-made products or items requiring special craftsmanship, the delivery time may be extended accordingly, subject to prior communication and confirmation.

Custom-Made Products

All custom-made products (including but not limited to custom designs, sizes, colors, printing, embroidery, or any other personalized requirements) are final sale and non-refundable. Please double-check all custom details before placing your order. Feel free to contact our customer service team if you have any questions.

Refund Eligibility

We only accept refund requests under the following circumstances:

• Product quality issues (e.g., damage, severe craftsmanship defects, significant discrepancy from the product description)

• Wrong item shipped or missing items

Refunds are not available for non-quality-related reasons, including but not limited to personal preference, subjective expectation mismatch, or sizing issues.

Return & Refund Process

1. To request a refund, please contact our customer service within 7 days of receiving your order, and provide your order number along with photos/videos of the product issue as evidence.

2. After our customer service team confirms your refund eligibility, please ship the item back to the designated return address.

3. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 3-7 business days.

4. Return shipping: We cover return shipping costs for quality-related returns. For all other eligible returns, the buyer is responsible for return shipping fees.

Non-Returnable Items

• Custom-made products

• Items that have been used, washed, damaged, or are in any condition that affects resale

• Orders beyond the 7-day after-sales application window